Probably one of the harder things about being is management is probably those that work under you. As we all know, even adults can at times act like little kids when things don't happen to go the way they want them to go or if someone else happens to make them mad. Unfortunately, you can't treat them like children no matter how badly you want to. So here are some ideas on how you can take care of disputes between your employees.
First and foremost make sure you handle the situation with some sort of diplomacy. Even if you think one person is more right than the other one, you absolutely, as a manager, take sides. This is not going to help resolve the issue at hand. You need to patiently listen to both of their sides and then try to come up with some sort of creative solution that you think is going to make both parties involved satisfied. It's important to remember that an angry employee does not make for a dependable one.
Make sure that you know what the policy is of your company about these issues and follow the policy as closely as you can. Make sure to do your research so that you are knowledgeable on a variety of different situations that might arise so that you can handle them more effectively.
It is important that you stress the importance of teamwork within your company. The reason why a lot of employees find it difficult to get a long is because they feel like the office is not united. To avoid this feeling you really need to hold daily or weekly meetings for your staff and always make sure that you are encouraging and make them feel like their suggestions or ideas are welcomed. Another thing you can do if you know a couple of people not getting a long is to come up with some sort of project that only they can work on together.
You need to make sure that you truly listen and then act upon the problems as soon as you can. Any employee is going to get frustrated if their boss does nothing about it. For example if one employee is doing their best to create an environment that is totally hostile to work in, as a boss you need to act upon this immediately. When you, however; this action should be done in the privacy of your office away from others eyes and ears.
Always stay the professional. You must take what the employees come to you for and keep it in privacy. You should never discuss or gossip about whatever problem your employee is having and has brought to your attention. It is part of your job to keep all information about your employees confidential. This is even if the disputes are known by everyone else in your office.