If your job search has given you the opportunity to find a job in management, the battle and stress of finding a new job will be over, but, by getting this new job and joining the management staff you will be opening up a brand new can of worms that will give you a whole new set of worries and stress that you will have to be able to deal with on a daily basis.
With your new job, you have immediately become one of the authority figures on the job and you will have many different experiences and challenges that you are going to have to be able to handle in a professional manner.
One of those things is going to be complaints and issues that your employees are going to have, and they are going to have them. So you will need to be able to handle these complaints in a manner that will help improve the work place and make sure that the employee feels secure in their position and in your leadership.
When the time comes that an employee or employees have complaints, make sure that you ask them that they file their complaints in an anonymous manner. A good way of doing this is to have a special box set up that employees can access in the room where they take their breaks. It should be placed in an area that is easily visible and easy for the employees to get to.
Make sure to remind your employees that this box is there for everyone with concerns or even ideas for improvement, or maybe even compliments. When the box is emptied out, only certain people should be allowed to read these comments such as management and a Human Resources representative.
Always make sure that your employees know and believe that you do have an open door type of policy. This is a great way for your employees to feel that they do have an outlet where they can burn off some steam without getting into any kind of trouble. People need to be able to express themselves so that it doesn't lead to disaster down the road.
When you do meet with an employee with a problem or complaint, don't sympathize with them, they are not there for that, instead you need to empathize with them and their situation. This means that you more than likely have run across the same problem at one time during your employment. It means you understand instead of feeling sorry for them. Empathy also lets them feel like you relate and found a way to rise above it yourself and it will give them the confidence that they can as well.
Always make sure you exhibit patience. You will no doubt come across some employees that are going to demand that you do something about the situation right away. As their boss you need to be able to convince them that it might be better if they sit down and think about what they are complaining about before any drastic measures are taken on your part.
By doing this, it also give you more time to be able to think about the situation as well. It's also a good idea that you schedule a time for them to come in and discuss the issue at depth. This may in the end allow the employee to be able to have resolved their problem on their own before any need of the meeting.
Allow your employee to sit and think about a solution that is reasonable on their own. Sometimes letting the employee calm down and think of their own solutions to the problems will make for a far more independent and self-sufficient employee in the work place. Help them with a plan that will help them implement the solution.
After you have talked to the employee and a plan for a solution has been implemented it is always a good idea for you to check back on the employee and see how things are going and see if the situation has improved for them. This will help build a good and trusting relationship between you and your employee.